Help & advice

Don't forget to check our FAQ section here.

Customer Enquiries

We aim to help all of our customers as much as possible and always strive to give the best levels of service. In some instances, we may be unable to provide advice as we may not be aware of the exact specifications or engineering requirements, however we will provide detailed information to assist with product selection.

UK Customers - Shipping

Free 1st class UK delivery with all orders. Depending on item weights and value, orders may be despatched on a recorded signed for service or in some cases upgraded free of charge to a next day courier service. If you order does not meet the criteria for a free upgrade, you have the option to upgrade to this service for a small charge. Saturday guaranteed services will also be available for orders within the UK at an additional surcharge.

International Customers - Shipping

If you are buying from outside the UK, please continue to the checkout. The site checkout will automatically take your order and calculate the lowest delivery charge depending on the overall weight. You will have express and economy shipping options. If you are ordering from outwith the EU, you will be entitled to the removal of UK VAT, this will be done automatically. If you are a VAT registered company in the EU, you will be entitled for the removal of VAT upon the provision of your Europa VAT number, please contact us direct as the website is not capable of processing this.

Please note: We aim to have all orders with standard delivery placed before 4pm sent on the same day - larger orders going by courier will need to be placed by 2pm to ensure being sent same day due to our courier collection times.

Payment Methods

You can use your credit/debit card via our secure online server provided by RBS WorldPay. You also have the option of using PayPal to make payment. Alternatively, if you prefer to pay over the telephone, we can accept credit/debit card by this means. Please call us on +44(0)1592 654136 (Mon-Fri 8am - 5pm, Sat 8am - 12noon). We will also accept payments by bank transfer, cheque or postal order by special arrangement, please contact us for more details.

The above number can also be used for any technical support you may require.